FAQs
Are your boots the genuine Australian UGG boots?
We only sell the product which 100% Australia makes. Our all products, including the boots, the slipper and the leather shoes all are Australia make. We sell are not the product which China makes.
What is my size?
Our boots are populace, therefore please choose your convention shoe the size. Please refer our size translation table regarding between the different size system transformation. If you were still indefinite, you might weigh you to return to the foot from the heel the tip of the toe, then related with us, including yours foot length, we could determine the appropriate measurement for you.
What currency do I use to pay money?
All payment processing is the Australian Dollar and transforms through yours credit card provider into the local currency. Possibly can have the difference slightly differently according to the charge and the exchange rate credit tenderer use in the foreign currency total amount. The currency exchanges the facility to provide by the snowy area store is approximate based on the present exchange rate, not expense which gathers including the credit card provider. Therefore, the actual amount charge exchanges the amount in the international currency currency which the facility marks possibly slightly to have the difference.
Also has other extra costs?
At present to any Australia's customer not other extra costs. The international customer possibly must pay the import customs duty. If must more informations, please relate your local customs.
which any may substitute do we also have the payment method?
We accept the Visa card, mastercard, the bankcard and American Express. Opens the checkpoint, the debit card, looks like Maestro not to be able to accept.
Shall I see my order form progress?
Yes, you will receive the email notice, when your order form change condition. The order form condition may be following one: - Date - you have gotten down the order form a moment ago, and already in ours system registration. In - the processing - your payment is processing your order form to prepare. - The dispatch - your order form has transmitted for you. - Cancels - your order form to cancel.
How long does my order form possibly arrive?
Once your order form sends out, Australia pays to need for 1-2 working day to arrive, international ships the usual need for 5-10 working day. In September - in March period possibly appears the delay, because high demand and to postal service service and customs serious burden.
How to maintain UGG boots?
First, UGG have special spray for UGG boots, spray on waterproof boots would like wear after spraying a raincoat, general water points are not infringed in to the cortex.In addition, special attention to the following:
1.Don't water for shoes.
2.Don't use clothings complaisant agent.
3.Do not use any way drying shoes.
4.Don't under the sun insolates shoes.
5.Don't dry cleaning.
How to clean UGG most correct?
Can use cold water to wet UGG surface, looking after the old toothbrush and UGG with a special cleaner light brush, if feel shoe shoe surface can be put wet shoes
Into the washing machine to work, but must pay attention to the time not too long. UGG boots to natural air, can not use dry in the sun can no more, the sun and the other shoe.
The maintenance way is consistent, need only in a cool place natural ventilation, air dry it can find old clothes on boots, in order to prevent the cone boots on
Dry process. If your boots accidentally splashed stain, can use the knife gently blow, blow a few times stains can reduce a lot.
